Privacy Policy
Last updated: April 2026
1. Introduction
ShopTalk Messenger, operated by Collision Repair Innovations ("Company", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, business name, and billing information when you register for an account
- Communication Data: Text messages, call logs, voicemail recordings, and webchat transcripts sent and received through the Service
- Contact Lists: Customer contact information that you upload or enter into the Service
- Usage Data: Information about how you use the Service, including features accessed, actions taken, and time spent
- Device Information: Browser type, operating system, IP address, and device identifiers
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with the Service
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, and customer service
- Telecommunications Partners: To facilitate text messaging and voice calling, we share necessary data with our telecommunications partners
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to or restrict the processing of your personal information
- Request portability of your personal information
- Withdraw consent at any time where we rely on consent to process your information
To exercise any of these rights, please contact us at the information provided below.
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. Children's Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ShopTalk Messenger
Collision Repair Innovations
Email: [email protected]